Self-exclusion is a facility that the Site offers to help those customers who feel that their gambling is out of control and want us to help them stop. By entering into a self-exclusion agreement with the Site, you will be prevented from using your Account (as defined in the terms and conditions) for a specific period, as determined by you, of between 6 months and 5 years.
If at any time you should you wish to exclude yourself from use of the Site (as defined in the terms and conditions), you must submit this request by email to
Please inform us of the period for which you wish to self-exclude. The minimum is 6 months and the maximum is 5 years. If you request self-exclusion but do not specify a period, we will exclude you for the minimum period of six months (“Minimum Period”).
We will endeavour to apply your exclusion as soon as practically possible. Normally, we will be able to reset your password to prevent you accessing the Site within 24 hours of your request.
We will make all reasonable efforts to:
Accounts that have been self-excluded cannot be reactivated under any circumstances until the expiry of the self-exclusion period.
During the period of your exclusion, you must not attempt to re-open any existing Account(s), seek to open any new Accounts or seek to place bets through any other customer’s Account.
At the end of the self-exclusion period, you must contact us in person and confirm such intention in writing. If it is decided (in the Site’s absolute discretion) to permit you to re-open your Account/open a new Account, you should be aware that a 24-hour waiting period will be imposed prior to the Account being available for use.
These Rules and Regulations (“Rules“) are part of the Site’s terms and conditions.
The Rules apply to all bets placed on this online betting platform (“Site“). The Rules consist of the following:
The General Rules apply to all bets unless stated otherwise in the Specific Sports Rules. If there is any inconsistency between the Specific Sports Rules and the General Rules, the Specific Sports Rules shall prevail.
The rules governing how markets are offered, managed and/or settled are not the same for every market on each product. In certain circumstances, a bet that is settled as a winner on one product may be settled as a loser on the other product (and vice versa). Additionally, different settlement rules may apply so that, for example, bets that are a winner on one product may be settled as a dead heat or be voided on the other product. Customers must ensure that they familiarise themselves with the relevant rules that apply to the bets that they place on the Site.
The Site is not liable for any loss or damage you may suffer because of any: act of God; power cut; trade or labour dispute; act, failure or omission of any government or authority; obstruction or failure of telecommunication services; or any other delay or failure caused by a third party or otherwise outside of our control. In such an event, the Site reserves the right to cancel or suspend access to the Site without incurring any liability.
The Site is not liable for the failure of any equipment or software howsoever caused, wherever located or administered, or whether under its direct control or not, that may prevent the operation of the Site.
In the event of a technological failure or error which is apparent to the customer, the customer is obliged to notify the Site of such failure/error immediately. If the customer continues to place a bet in these circumstances, they shall take reasonable action to minimise any potential loss. In the absence of such action, the Site reserves the right to void a bet.
The Site reserves the right in its absolute discretion to restrict access to the Site, or withhold funds or void any bets outstanding to a customer’s account in its absolute discretion in the event of a technological failure or other malfunction which affects the integrity of the Site whether this is under its direct control or otherwise. Customers will be notified on the Site of any such malfunction which may operate to prevent the placing of further bets or which may result in outstanding bets being voided.
Some markets have different rules and these are listed in the Specific Sports Rules. However, where a market has no rules in the Specific Sports Rules in relation to an abandonment, cancellation and/or postponement the following shall apply.
In relation to any match, fixture, game, individual event, or similar: If the event is not completed within three days after the scheduled completion date, then all bets on markets for this event will be void, except for bets on any markets that have been unconditionally determined.
In relation to any tournament, competition or similar: If the event is not completed within three days after the scheduled completion date, then any markets relating to the event will be settled in accordance with the official ruling of the relevant governing body, providing such a decision is given within 90 days after the scheduled completion date. If no official ruling is announced in this 90 day period, then bets on any market relating to this event will be void, except for bets on any markets which have been unconditionally determined. If a market is to be voided but has been part-settled as a courtesy to customers, then such part-settled bets will be reversed and all bets on the market will be void.
The Site will decide (acting reasonably) whether a market relates to a match (or similar) or a tournament (or similar).
Some markets have different rules and these are listed in the Specific Sports Rules.
However, if change of venue is not dealt with in the Specific Sports Rules then the following shall apply:
Some markets have different rules and these are listed in the Specific Sports Rules. However, if not dealt with in the Specific Sports Rules then the following shall apply.
If the scheduled duration of an event is changed after the market has been loaded but before the start of the event, then all bets will be void.
Some markets refer to the length of time until an occurrence in the event (e.g. time of first goal). If an event happens in stoppage or injury time after any regular time period then it will be deemed to have occurred at the end of the regular time period. For example, if a goal is scored in first half stoppage-time in a soccer match it will be deemed to have occurred on 45 minutes.
All bets apply to the relevant full ‘regular time’ period including stoppage time. Any extra-time and/or penalty shoot-out is not included.
References within these Rules to a particular number of ‘days’ shall mean the end of the day local time after the expiry of the specified number of days.
Some markets have different rules and these are listed in the Specific Sports Rules. However, if not dealt with in the Specific Sports Rules then the following shall apply.
Any ‘to qualify’ market (e.g. “to reach the final” markets) will be determined by the competitor or team that qualifies, whether or not they take part in the next round or event for which they have qualified. Markets will be settled after the qualifying stage and any subsequent disqualification or amendment to the result will not count.
Unless stated otherwise in the Specific Sports Rules the Dead Heat Rule applies to bets on a market where there are more winners than expected.
For each bet matched on a relevant winning selection, the stake money is first reduced in proportion by multiplying it by the sum of the number of winners expected, divided by the number of actual winners (i.e. stake multiplied by (number of winners expected/number of actual winners)). The winnings are then paid to the successful backers on this ‘reduced stake’ (reduced stake multiplied by traded price) and the remaining stake money is paid to the appropriate layers.
will be rounded up or down to the nearest two decimal places
Customers are not permitted to hold multiple accounts. This includes holding an account with any other site operating on the same platform as this Site.
Customers who continue to operate multiple accounts will have their accounts “linked” and managed accordingly which may affect the extent to which bets can be placed on the Site.
If the Site believes, in its absolute discretion, that customers have registered and/or used more than one account, and/or acted in collusion with one or more other individuals through a number of different accounts, the Site reserves the right to void bets and/or withhold any winnings arising from such a behaviour.
Customers using VPN applications to mask location or proxy servers to mask device are liable to having bets invalidated.
Customers appearing from multiple IP locations are also liable to having bets invalidated.
Cheating of any kind is not allowed and customers who are deemed to be cheating are liable to have bets made void.
Cheating includes but is not limited to; market price manipulation, court siding, sniping, commission abuse and maximum bet/maximum win limit abuse.
The Site reserves the right to void any bets that are under review as part of any integrity investigation.
The Site may void certain bets in a market or void a whole market in its entirety as a result of any integrity investigation.
The Site’s decision in such integrity cases shall be final and binding upon the customer.
• For any ‘each half’ period player related bets, if the player is to participate in any part of the first half then this selection will stand. If they are not to participate in the first half, then this selection will be voided.
• In abandoned matches, any player who has already scored at the time of abandonment will be settled as a winner (in relation to this market).
• If the named player does not take part in the match, bets on that player will be made void. If the player takes any part in the match, bets will stand.
• Own goals do not count.
• Yellow Card = 10 & Red Card = 25. If a player receives 2 yellow cards and is consequently shown a red card, the player receives a total of 35 booking points.
• Yellow Card = 1 & Red Card = 2. If a player receives 2 yellow cards and is consequently shown a red card, the player receives a total of 3 cards. No player can receive more than 3 cards for settlement purposes. For example, a player receiving a yellow card then a straight red card receives 3 cards for settlement purposes. A player receiving two yellows and consequently a red card receives 3 cards for settlement purposes, also. A straight red on its own counts as 2 cards for settlement purposes.
• Whether the total number of goals will be above or below (over/under) the stated total. Exactly – How many goals exactly will be scored in the match, e.g. no goals, exactly 1 goal etc.
• Yellow Card = 10 & Red Card = 25. If a player receives 2 yellow cards and is therefore subsequently shown a red card, they receive a total of 35 booking points.
• Only corners that are taken will count. Corners that are indicated as given but subsequently not taken will not count. If a corner is re-taken, it will only count as one corner. Extra-time does not count towards the total.
• Yellow Card = 10 & Red Card = 25. If a player receives 2 yellow cards and is therefore subsequently shown a red card, they receive a total of 35 booking points.
• Bets will be settled according to which player scores the first/last goal for their own team during the match.
• Own goals do not count. For example, if you have bet a player to score the first goal in the match and the first goal was an own goal, then the bet will be settled on the next goal that is scored. In this same scenario the scorer of the first goal, which is not an own goal, will be settled as the first goal scorer.
• In relation to ‘Which player will score first’, if your player has not participated in the match at the point the first goal is scored, selections will be made void.
• In relation to ‘Which player will score last’, If your player has participated in the match before or during the time the last goal is scored, related selections will stand.
• If no goal is scored in the match, or only own goals have been scored in the match, any selections on a player to score first or last will be resulted as losing selections, if they have participated in the relevant time-frame as stated in the above two points.
• You are betting on (for the sent off element) whether a nominated player will receive a red card. Only cards awarded once the player is active in the match will count. Any cards shown after the final whistle or during the half time period do not count. A player to be sent off is settled on any active player that receives a red card, whether that is a straight red card or 2 yellow cards and is therefore subsequently shown a red card.
• Cards shown before kick-off, during the half time interval or after full time will not count. Cards shown to players or officials who do not constitute active on-field players do not count.
• Only one yellow card will count for a second bookable offence. Two yellows that consequently lead to a red card will count as three cards total. The same applies for a yellow card followed by a straight red card. The maximum card count one player can be issued with is three.
• Cards shown before kick-off, during the half time interval or after full time will not count. Cards shown to players or officials who do not constitute active on-field players do not count.
[i] Match refers to 90 minutes plus injury time, unless it is explicitly stated that the bet applies to Extra-time and/or Penalties. Match officials determine whether the full 90 minutes and injury time has been played.
[i] Active (in a match context) refers to periods of play within the match. Before the official start of the match, after the whistle for half-time up until the official start of the second half, and after the final whistle will not count as active periods. Active in reference to a player refers to a player on the pitch during the relevant periods of play within the match.
| Handicap | Odds | |
| Player A | -1.5 | 2.00 |
| Player B | +1.5 | 1.85 |
If Player A wins the match by two maps or more, Player A bettors win and Player B bettors lose. If Player A wins by exactly one map or Player B wins, Player B bettors win and PlayerA bettors lose.
| Over | 2.5 | 1.93 |
| Under | 2.5 | 1.93 |
If either player wins 2-0 all bets on under 2.5 will win, while bets on the over will lose. If either player wins 2-1 all bets on the over win, while bets on the under lose.
Example: A total of 36 is offered on the Minutes market in Dota2.
If the map ends at 36:02, “over” wins and “under” loses.
If the map ends at 35:45, “under” wins and “over” loses.
If the map ends at exactly 36:00, bets are pushed and money is returned.
First Tower: The first team that has one of their towers destroyed loses this bet.
First Blood: The team that is announced in-game to get “First Blood” wins this bet.
1st to 10 kills: The first team to get to 10 kills on the in-game scoreboard wins this bet.
1st Round: The team that wins the first round wins this bet.
1st to 5 Rounds: The team that first wins 5 rounds wins this bet.
In Dota and LoL any Kill markets will be graded using the in-game scoreboard, displayed at the top of the screen.
Examples:
NaVi versus Virtus Pro:
NaVi is on T side, 4 players buy an AK47, one player does not have enough money and only buys a Tec-9. All Players on Virtus Pro start with Rifles. Bets will stand because only one player started with a primary weapon worth less than $1000.
NaVi versus Virtus Pro:
NaVi is on T side, 4 players buy an AK47, one player only buys a Desert Eagle. Virtus Pro has 4 players starting with an M4A1 and one player starting with a Five-Seven. Bets will stand because only one player on each team started with a primary weapon worth less than $1000.
NaVi versus Virtus Pro:
NaVi is on T side, 3 players start with an AK47, 2 players buy only a Tec-9. No matter what the players on Virtus Pro buy, all bets on this round will be cancelled because two or more players on the same team started the round with a primary weapon worth less than $1000.
Example:
Natus Vincere vs FaZe – Map 1 – Total kills by s1mple: Over/Under 21.5. If s1mple is replaced by a different player on Map 1, all bets on this market will be cancelled.
The Site is committed to Responsible Gambling and we take our responsibilities towards our customers very seriously. We aim to provide an environment in which you can bet in a safe, fair and above all responsible manner. If you feel you may have a problem when it comes to controlling your gambling, please consider using one of our tools aimed at helping this:
The restricted territories are:
Afghanistan, Algeria, Australia, Bosnia and Herzegovina, Bulgaria, Canada, China (People’s Republic of), Cuba, Cyprus, Denmark, Ethiopia, France (and French territories), Germany, Gibraltar, Iran (Islamic Republic of), Iraq, Ireland, Italy, Korea (Democratic People’s Republic of), Lao (People’s Democratic Republic of), Macau, Malta, Myanmar, Netherlands, New Zealand, Poland, Portugal, Puerto Rico, Qatar, Romania, Russian Federation (Russia), Singapore, Slovakia, South Africa, Spain, Sudan, Syrian Arab Republic, Taiwan, Turkey, Uganda, Ukraine (Donetsk and Luhansk Regions), United Kingdom, United States (and U.S. Territories), Yemen.
We are committed to the highest level of security, hence require all our members to provide us with certain documentation in order to validate their accounts.
Please note that the identification process shall be complete before any withdrawal of funds can take place.
WHAT DOCUMENTS DO I NEED TO PROVIDE?
PROOF OF ID:
A color copy of a valid government issued form of ID (Driver’s License, Passport, State ID or Military ID)
Note: If your government ID shows your address, you do not need to provide further proof of address.
Additional documentation might be required as the company sees fit.
When do I need to provide these documents?
Please provide these at your earliest possible convenience to avoid any delays in processing your transactions. Documents must be received before any withdrawals are executed. Under special circumstances we may require the documents before further activity (deposits and wagering) can take place on your account
Please understand, if we do not have the required documents on file, your pending withdrawals will be cancelled and credited back to your account. You will be notified when this happens.
How can I send you these documents?
Please scan your documents, or take a high quality digital camera picture, save the images as jpegs, then submit the files here.
How do I know my documents are safe with you?
All files are protected with the highest level of encryption at every step of the review process. All documentation received is treated with the utmost respect and confidentiality.
We’d like to thank you for your cooperation in helping us make our platform a safer place to play. As always, if you have any questions about this policy, or anything else, don’t hesitate to contact us using the contact us here.
Our site has strict policies and verification measures to prevent access to minors.
We encourage parents consider the use of internet use protection tools. You may find the following links useful.
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